WhatsApp Chatbot Development for Roam Communication Limited: A Case Study by Involve Technology
Roam Communication Limited provides global travel eSIM data packs. They required a 24/7 automated support channel on WhatsApp to help international travelers activate eSIM profiles.
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Client Overview & Market Context
Roam Communication Limited provides global travel eSIM data packs. They required a 24/7 automated support channel on WhatsApp to help international travelers activate eSIM profiles.
Business Challenges Before Involve Technologies
Travelers arriving in foreign airports with no data connection needed instant answers to eSIM APN setting queries without waiting for email support replies.
The Custom Technical Solution Delivered
Involve Technologies developed a multi-lingual AI WhatsApp Chatbot powered by Dialogflow and official Meta Cloud API, enabling automated eSIM troubleshooting and data top-ups.
Key Modules & Architectural Capabilities Delivered
Results, ROI & Transformation Outcomes
The chatbot automatically resolved 78% of incoming support queries without human intervention, improving customer satisfaction to 94% and cutting support costs in half.
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