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AI & Automation • Government Public Welfare

AI Chatbot Development by Involve Technology – Lidcom Case Study

Lidcom (Leather Industries Development Corporation of Maharashtra) provides subsidy schemes and skill training for traditional artisans across Maharashtra.

200,000+
Citizens Assisted
96%
Marathi NLP Accuracy
55%
Desk Footfall Reduction
AI Chatbot Development by Involve Technology – Lidcom Case Study
Client Partner: Lidcom Gov Corporation
Industry: Government Public Welfare
Services Delivered: AI & Automation
Deployment SLA: 100% On-Time Launch
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01. About the Client & Operating Background

Client Overview & Market Context

Lidcom (Leather Industries Development Corporation of Maharashtra) provides subsidy schemes and skill training for traditional artisans across Maharashtra.

02. Operational Bottlenecks & Legacy Friction

Business Challenges Before Involve Technologies

Artisans in rural districts struggled to understand scheme eligibility criteria, traveling long distances to district offices just to check loan application statuses.

03. Engineering Intervention

The Custom Technical Solution Delivered

eGov.Involve deployed a Marathi & English AI WhatsApp Chatbot that explains welfare schemes, verifies Aadhaar eligibility, and tracks loan application statuses.

Key Modules & Architectural Capabilities Delivered

Marathi & English Natural Language Processing (NLP) chatbot
Automated application status lookup by Aadhaar / Registration ID
Scheme eligibility wizard guiding artisans step-by-step
Voice message input parsing for non-literate rural applicants
District-wise applicant query analytics for government directors
Official Meta WhatsApp Business Cloud API integration
04. Measurable Business Impact

Results, ROI & Transformation Outcomes

Over 200,000 citizens received instant scheme assistance on WhatsApp, reducing office desk footfalls by 55% while boosting welfare scheme enrollment.

Technologies & Tools Utilized
WhatsApp Cloud API Python NLP Node.js PostgreSQL

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